Direct Channels
Reach the founder or official protocol department handles.
Blossom Olusegun
Direct channel for protocol architecture, core philosophy, and strategic feedback.
Baxis Protocol
Official department contacts for support, security disclosures, and public repositories.
When to Reach Out
General Support
Assistance with escrow creation, deposit checks, or navigation inquiries.
support@baxis.ioSecurity Reports
Encrypted smart contract vulnerability disclosures directly to security team.
security@baxis.ioPartnerships
Integration proposals for DAOs, platforms, and Web3 developer tools.
partnerships@baxis.ioGeneral Questions
Media inquiries, press coverage, or general brand questions.
hello@baxis.ioSend Us a Message
Submit your message below for direct routing to the appropriate department.
Support FAQs & SLA
Where can I report a bug?
Technical software bugs can be submitted via the contact form above under "Technical Support" or opened as an issue on our GitHub repository.
How do security disclosures work?
Security researchers should email security@baxis.io directly with reproduction steps. Reports are acknowledged within 12 hours.
How do partnership inquiries work?
We collaborate with DAOs, freelancing networks, and Web3 tool builders seeking non-custodial escrow integrations.
What is the response time for support?
General support tickets are addressed within 24 hours. Critical security vulnerability disclosures receive priority response within 12 hours.
General Support
Standard inquiries & escrow vault help
Within 24 HoursSecurity Reports
Vulnerability reports & disclosures
Within 12 HoursPartnerships
Integrations & DAO collaborations
1 – 2 Business DaysBuild Safely with Baxis.
Start creating secure, non-custodial escrow agreements today.
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